Privacy Policy

Last updated: September 21, 2026

HeatDock operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). HeatDock is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including payment information, transaction details, form of payment, payment confirmation, and other payment-related details.

Account information, including your username, password, preferences, settings, and other information associated with your account.

Transaction information, including the products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about your previous transactions.

Communications with us, including information you provide when contacting us for customer support or other inquiries.

Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information, including information about how and when you interact with, access, or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you visit our website or use our Services, and through cookies and similar technologies.
• From our service providers, including companies that provide technology, payment processing, fulfillment, shipping, analytics, customer support, or other services on our behalf.
• From Shopify, our business partners, and other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing and Improving the Services

We use your personal information to provide the Services, process payments, fulfill and ship orders, manage customer accounts, remember preferences, provide order notifications, process eligible returns or refunds, provide customer support, and improve the shopping experience.

We may also use information about your interactions with the Services to improve our website, products, services, and customer experience.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including sending marketing or promotional communications by email or other permitted channels.

We may also use information regarding your interactions with our Services to provide or facilitate personalized advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use your personal information to authenticate accounts, provide a secure shopping and payment experience, detect and prevent fraudulent, illegal, malicious, or unauthorized activity, protect our customers and business, and secure the Services.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and should not share your password or other access information with others.

Communicating With You

We use your personal information to respond to inquiries, provide customer support, communicate regarding your orders or account, and maintain our customer relationship with you.

Legal Reasons

We may use personal information where necessary to comply with applicable laws, regulations, court orders, or valid legal processes; respond to requests from government or law enforcement authorities; protect our legal rights; resolve disputes; and enforce our Terms of Service or other policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

This may include:

• Shopify and service providers that assist us with operating our store and providing the Services.
• Payment processors and financial service providers.
• Fulfillment, logistics, and shipping providers as necessary to process and deliver orders.
• IT, hosting, cloud storage, analytics, security, and customer support providers.
• Business and marketing partners where permitted by applicable law.
• Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is legally required.
• Parties involved in a potential or actual business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets.

We may also disclose information when you specifically request, direct, or consent to the disclosure.

Relationship With Shopify

The Services are hosted and powered by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve Shopify’s services and enable us to operate our online store.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.

Certain Shopify features may use information obtained from your interactions with our store, Shopify, and other merchants to provide enhanced services, fraud prevention, analytics, personalization, or advertising functionality.

In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify is responsible for that processing and for responding to applicable privacy rights relating to such processing.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to operate and improve the Services, remember your preferences, understand how visitors interact with our website, provide functionality, perform analytics, improve security, and, where permitted, provide personalized advertising.

Your browser may allow you to remove or reject cookies. Please note that blocking certain cookies may affect the functionality or availability of some parts of the Services.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a third-party service, you should review that party’s privacy and security policies and terms.

HeatDock is not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.

Our inclusion of a third-party link does not necessarily constitute an endorsement of that third party or its content.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age at which they may legally provide such information in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at support@heatdocks.com so that we can review the matter and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining customer accounts and transaction records, complying with legal and regulatory obligations, resolving disputes, preventing fraud, and enforcing agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.

These rights may include:

• Right to Access / Know: You may have the right to request access to personal information we maintain about you.
• Right to Delete: You may have the right to request deletion of certain personal information.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: You may have the right to receive certain personal information in a portable format.
• Right to Restrict or Object to Processing: Depending on applicable law, you may have the right to object to or request restrictions on certain processing.
• Right to Withdraw Consent: Where processing is based on consent, you may have the right to withdraw that consent.
• Right to Opt Out of Certain Sale, Sharing, or Targeted Advertising: Depending on where you reside, you may have rights relating to the sale or sharing of personal information or its use for targeted advertising.

These rights are not absolute and may apply only in certain circumstances.

We may need to verify your identity before processing a privacy request, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights provided by applicable law.

To exercise a privacy right relating directly to HeatDock, please contact us at support@heatdocks.com.

Certain rights relating to information processed independently by Shopify may also be exercised through Shopify’s privacy tools.

Managing Communication Preferences

If you receive promotional emails from HeatDock, you may opt out at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications when necessary, including order confirmations, shipping updates, account notifications, customer service responses, security notices, and other transactional communications.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you reside.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers of personal information from the European Economic Area or United Kingdom to countries that are not recognized as providing an adequate level of protection, applicable transfer mechanisms may include the European Commission’s Standard Contractual Clauses or other legally recognized safeguards, as appropriate.

Complaints

If you have a complaint about how HeatDock handles your personal information, please contact us at support@heatdocks.com.

Depending on where you reside, you may also have the right to submit a complaint to the applicable data protection or privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal requirements, or for other operational reasons.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date.

Where required by applicable law, we will provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

HeatDock
Email: support@heatdocks.com
Website: heatdocks.com