Refund policy

Return & Refund Policy

At HeatDock, we want every order to arrive in excellent condition. If your product arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible so we can review and resolve the issue.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@heatdocks.com.

To process your claim, please provide:

• Your order number
• A clear description of the issue
• Clear photos showing the damage, defect, or incorrect item
• Photos of the original packaging
• A clear photo of the shipping label
• Video evidence where reasonably necessary to demonstrate the issue

Please keep the product, original packaging, and all included accessories until your claim has been reviewed. Do not dispose of the product unless instructed by our support team.

Claim Review

Once we receive the required information, our team will review your claim. If your claim is approved, we may provide, as appropriate, a replacement, reshipment, or refund to the original payment method.

We reserve the right to request additional information or evidence when reasonably necessary to verify a claim.

Change-of-Mind Returns

Except where required by applicable law, HeatDock does not accept returns or issue refunds for change of mind, accidental purchases, ordering the wrong item, or products that are no longer wanted after delivery.

Non-Eligible Claims

Refunds or replacements may not be provided for damage caused by misuse, improper handling, unauthorized modification or repair, normal wear and tear, failure to follow product instructions, or damage occurring after delivery that was not present when the product was received.

Lost or Missing Orders

If your tracking information shows that your package has been delivered but you have not received it, please contact support@heatdocks.com with your order number so we can review the shipment information.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Contact

For questions or claims regarding an order, contact:

HeatDock
support@heatdocks.com

Please include your order number and all relevant supporting evidence when contacting us.

This policy does not limit any rights you may have under applicable consumer protection laws.