Shipping Policy

Last updated: September 21, 2026

Thank you for shopping with HeatDock. We are committed to providing a smooth and reliable delivery experience. Please review our Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotional events, holidays, or unexpected circumstances, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, carrier, product availability, and fulfillment location.

For orders shipped to the United States, please allow approximately:

7–20 business days after processing

for delivery.

Many orders may arrive sooner; however, all delivery times are estimates and are not guaranteed.

Delivery delays may occasionally occur due to carrier operations, customs procedures, severe weather, public holidays, high shipping volumes, transportation disruptions, or other circumstances outside of HeatDock’s reasonable control.

Shipping Costs

Applicable shipping costs, if any, will be displayed at checkout before you complete your purchase.

Any shipping promotions, including free shipping offers, may be subject to specific terms, destinations, or promotional periods.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time after receiving your shipping confirmation for the tracking information to become active in the carrier’s system.

In some cases, tracking updates may take several business days to appear.

Multiple Packages

Depending on product availability and fulfillment arrangements, items within the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, packages may arrive on different dates.

You will not be charged additional shipping fees solely because HeatDock chooses to fulfill an order in multiple packages.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us immediately at support@heatdocks.com and include your order number and the correct shipping information.

We will make reasonable efforts to update your address before the order enters fulfillment.

However, once an order has been processed or shipped, we may not be able to modify, redirect, or cancel the shipment.

HeatDock is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Delayed Shipments

Occasionally, shipments may experience delays outside of our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you believe there is an issue with your shipment, please contact us at support@heatdocks.com with your order number.

Our support team will review the available shipping information and assist you where appropriate.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us at support@heatdocks.com.

We will review the shipment information and, where appropriate, contact the carrier or fulfillment provider to investigate.

If the package is confirmed as lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location and any secure delivery areas.
• Check with other members of your household.
• Check with neighbors who may have accepted the package.
• Verify that the shipping address provided with your order is correct.
• Allow a reasonable amount of additional time, as some carriers may mark packages as delivered shortly before final delivery.

If you are still unable to locate your package, please contact us at support@heatdocks.com with your order number and tracking information so we can review the shipment.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive an incorrect product, please contact us at support@heatdocks.com.

Please include:

• Your order number
• A clear description of the issue
• Clear photos of the product
• Photos of the original packaging
• A clear photo of the shipping label
• Video evidence where reasonably necessary to demonstrate the issue

Please keep the product and its original packaging until your claim has been reviewed.

Eligible claims will be handled in accordance with our Return & Refund Policy.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, processing fees, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be the responsibility of the customer, subject to applicable law.

HeatDock does not control customs processing times, and customs procedures may result in additional delivery delays.

Shipping Restrictions

HeatDock reserves the right to restrict shipping to certain countries, regions, addresses, or locations where delivery is unavailable, impractical, restricted, or prohibited.

Available shipping destinations and shipping options will be displayed during checkout.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible at support@heatdocks.com.

We will make reasonable efforts to accommodate your request.

However, because orders may enter processing shortly after being placed, we cannot guarantee that an order can be changed or canceled once fulfillment has begun.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, fulfillment operations, delivery destinations, or applicable requirements.

Any updated version will be published on our website with a revised “Last updated” date.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

HeatDock
Email: support@heatdocks.com
Website: heatdocks.com